If you have a problem with your order, please notify us within 5 business days of receiving your order. We will make it right!
Physical Goods
Returns and exchanges must be in their original packaging, unused, and in the same condition you received them.
Some items can’t be returned. These include, but are not limited to, perishable goods, gift cards, clearance or final sale items, electronics, vitamins/supplements and homeopathies, and some health and personal care items.
To start a return, email us at contact@belovedshoppe.com with your proof of purchase and the reason for your return. We’ll reply with your RMA and the address to ship your return to. Please send your items within ten (10) business days of receiving your RMA. Once you’ve chosen your carrier and bought your shipping label, please email your tracking number to contact@belovedshoppe.com so we can watch for it. We’ll email you when your return has been received, inspected, and processed.
Digital Downloads
Printables, digital files, and Kingdom Scholars™ units are delivered instantly and can’t be returned, so all digital downloads are final sale.
If a file won’t open, is missing pages, or isn’t what was described, email us within 5 business days. We’ll send a working file or make it right.
Kingdom Games™ Plus
Kingdom Games™ Plus comes with a 7-day, love-it-or-your-money-back guarantee. If it isn’t a good fit for your family, email us within 7 days of purchase for a full refund to your original payment method. No questions asked. Plus access ends once the refund is processed.
After 7 days, Kingdom Games™ Plus purchases are non-refundable. Plus is a one-time purchase for 12 months and does not renew automatically.
Refunds
Physical products: you’ll receive store credit for returned items, in the amount you paid minus any shipping and handling.
Digital Downloads: not refundable.
Kingdom Games™ Plus (within 7 days): a full refund to your original payment method.
Contact
Contact us at contact@belovedshoppe.com for questions related to refunds, shipping, and returns.